​Of course, there are hundreds of different expressions that you can use to end a call, but to avoid difficult situations that might make you panic, it might be a good idea to learn a few and be prepared!

4. If you received the call, check if the caller needs any other information or help.

You could try using this expression:

"Do you need any other information?" or "Is there anything else I can help you with?"

These sentences are a sure sign that it's time to hang up!

5. What should you say at the very end?

Quite simply: "Goodbye" or "Goodbye, speak to you soon"

Whilst this list is far from conclusive, it may help you to feel more comfortable during the first calls you make.

Feel free to get in touch if you would like more information about telephone English!


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Does the "ring ring" of the telephone fill you with fear?

Have you ever ignored the telephone because you see the number is coming from abroad and you don’t want to speak in English?
 
Do you wait for your colleague to answer?
 
Here are five ideas to help you answer the telephone in a professional situation.
 
1. Ring ring, ring ring!
 
Don’t panic! The first word to say is “hello”!
 
Follow this simple rule: 
 
Greeting + company name + your name = Hello, XYZ Company, Sarah speaking.
 
Remember, a greeting could also be “good morning” or “good afternoon”.
 It’s as simple as that.

​2. How do I know who is calling?

Jusk ask! A simple, easy question to ask is:
 
Who’s calling, please?
 
3. What if I don’t understand?
 
Don’t worry, it happens to everybody. In that case, you say:
 
I’m sorry, could you repeat, please?
 
4. How do I introduce myself?
 
This is John speaking.
 
Or, even easier, just:
 
John speaking.
 
5. What do I do next, the caller wants to speak to my colleague?
 
In that case, ask the caller to wait, and transfer the call.
 
Hold on please, I’ll put you through to my colleague.
 

 

​Well done, you’ve survived your first telephone call!
 
Actually, it was easy, wasn’t it!?