5 ways to survive on the telephone!

Does the "ring ring" of the telephone fill you with fear?

Have you ever ignored the telephone because you see the number is coming from abroad and you don’t want to speak in English?
 
Do you wait for your colleague to answer?
 
Here are five ideas to help you answer the telephone in a professional situation.
 
1. Ring ring, ring ring!
 
Don’t panic! The first word to say is “hello”!
 
Follow this simple rule: 
 
Greeting + company name + your name = Hello, XYZ Company, Sarah speaking.
 
Remember, a greeting could also be “good morning” or “good afternoon”.
 It’s as simple as that.

​2. How do I know who is calling?

Jusk ask! A simple, easy question to ask is:
 
Who’s calling, please?
 
3. What if I don’t understand?
 
Don’t worry, it happens to everybody. In that case, you say:
 
I’m sorry, could you repeat, please?
 
4. How do I introduce myself?
 
This is John speaking.
 
Or, even easier, just:
 
John speaking.
 
5. What do I do next, the caller wants to speak to my colleague?
 
In that case, ask the caller to wait, and transfer the call.
 
Hold on please, I’ll put you through to my colleague.
 

 

​Well done, you’ve survived your first telephone call!
 
Actually, it was easy, wasn’t it!?

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